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Support Contracts
on-line issue tracking · email · dial-in · telephonic · on-site
Email, dial-in and phone support. For server installations, site visits
every 6 weeks
Systems and Network administration included
Bika employs an on-line issue tracker for labs to log, escalate and track the progress of issues
Bika support contracts are for 6 month periods and to maintain support skills and capacity, support packages require minimum commitments from clients
Contracted support hours are calculated at R 350 per hour. Additional support not covered by support contracts is charged at R500 per hour
Systems and Network administration included
Bika employs an on-line issue tracker for labs to log, escalate and track the progress of issues
Bika support contracts are for 6 month periods and to maintain support skills and capacity, support packages require minimum commitments from clients
Contracted support hours are calculated at R 350 per hour. Additional support not covered by support contracts is charged at R500 per hour
| Support package |
Monthly
|
|||
|---|---|---|---|---|
| Gazelle | 5 hours | R 1 750 |
€ 250 | $ 300 |
| Impala | 10 hours | R 3 750 | € 500 | $ 600 |
| Oryx | 15 hours | R 5 250 | € 750 | $ 900 |
| Kudu | 20 hours | R 7 000 | € 1000 | $ 1 200 |
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Bika Lab Systems hosts IAEA fellow
