Email, dial-in and phone support, systems and network administration, on-site if required. Bika employs an on-line issue tracker for labs to log, escalate and track the progress of issues

Support contracts are for 6 month periods and to maintain support skills and capacity, support packages require minimum commitments from clients

Contracted support hours are calculated at R 500 per hour. Additional support not covered by support contracts is charged at R650 per hour