2.4. Forgotten Password

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If a user enters a wrong password, he/she will be presented with a screen offering advice on retrieving the password:

Sign-in failure

The user may also click the Forgot your password? link below the log in fields on the portal's front page:

Login portlet

In both cases the user will be led to a screen from where a password can be requested. Enter your user name and press [send me my password]

Lost password request form

If the system is set up to generate user passwords, a system generated password will be emailed to the user. The user will be instructed in the email how to go about changing her password

If the system is set up for the user to create her own password, the system will mail a link to be followed to a screen where the user may enter his or her password of choice:

Password email

Click on the link in the email

A page will open in your browser where you'll have the opportunity to select a new password. Complete the fields and press the [set my password] button

Set your password screen

If all went well, the next screen will confirm that you may continue using your new password

Password confirmation

If you made a mistake - your password is not long enough, or you 
misspelled it in the confirmation field -  you'll be requested to 
repeat the last steps. Corrective steps will be clearly spelled 
out, like in this screen:

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