i) a general process framework that grew out of the work of Deming in Japan after WWII. The framework is focused on specifying the processes necessary to ensure incremental process improvement. Unlike most process frameworks, this one also provides a large number of intellectual tools to be used during process improvement and it also defines some processes in considerable detail. pathfinderpeople.blogs.com/hslahman. ii) Total Quality Management. A comprehensive system of measuring the efficiency, effectiveness and adaptability of the total process. www.asresearch.com